Refund policy

GSM Hub is a business-to-business (B2B) wholesaler. All sales are made to businesses; statutory consumer withdrawal rights do not apply to business purchases.

Dead on arrival (DOA) and defective products

Check your order upon receipt. Products that are defective on arrival, damaged in transit, or delivered incorrectly must be reported within 14 days of delivery to gsmhub.eu@gmail.com, stating your order number and a description (photos where possible). After approval we will replace the product or credit the purchase amount. Return shipping costs for approved DOA or incorrect deliveries are at our expense.

Other returns

Unused products in their original, undamaged packaging may be returned within 14 days of delivery after prior approval (RMA). Contact us first at gsmhub.eu@gmail.com with your order number; unannounced returns cannot be processed. Return shipping costs for these returns are at the customer’s expense.

Refunds

After receipt and inspection of the return we will issue a refund or credit note within 14 days, using the original payment method or as a credit on your account.

Exclusions

Products that have been used, installed, or are missing (parts of) their original packaging, and products specifically ordered on request, are excluded from return unless defective.

Questions? Contact us at gsmhub.eu@gmail.com or +31 6 86069350.